You may return most new, unopened items sold by Willow Tree Toys within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error. Items must be returned in their original product packaging and in original condition.  We reserve the right to refuse a refund if the product is returned damaged or used, or to impose a 15% restocking fee if product packaging is damaged.  Just visit our online Returns Center, and we will guide you through the process and even supply you with a return mailing label you can print out. 

If you wish to return a drop ship item, or item shipped to you directly from the manufacturer, please email us for return instructions and a return authorization number.